Luxury, But with Hold Music
This premium spa chain in Singapore, with over 20 downtown locations, built its brand on high-end service. But missed calls and scheduling gaps were dragging down both the guest experience and profitability.

The Problem

• Forty receptionists meant heavy payroll

• No-show rates were high

• Potential guests often hung up after long holds

• Rooms and therapists sat idle, wasting capacity

14 Days to an AI Concierge
Sharpen-AI rolled out an AI Receptionist across all locations. It now:

• Answers calls instantly, 24/7

• Books and reschedules appointments

• Sends friendly voice reminders to reduce no-shows

Big Results in One Month

• Show-up rates improved from 78% to 91%

• Payroll costs dropped by $15,000 per month

• Revenue rose by $25,000 as treatment rooms stayed booked

“Our guests now reach us instantly. Therapists are finally working full schedules and we saved enough in the first month to pay for the system,” said the general manager.

Key Improvements

• No more hold music. Every call gets answered

• Smart reminders help clients confirm or rebook

• One scheduling system improves calendar use chain-wide

What’s Next
The team will add AI-driven upsells during booking, integrate loyalty rewards, and support Mandarin and Bahasa to serve a wider clientele. The guest experience stays premium while operations run smoother.