Loan Leads Were Falling Through the Cracks
This well-known consumer finance provider had ten busy branches and a growing online presence. But with up to 200 incomplete loan applications each day, opportunities were slipping away. Staff simply couldn’t keep up.

The Bottlenecks

• Abandoned applications were piling up

• Staff were overwhelmed by follow-ups

• No 24/7 coverage meant prospects went cold overnight

• Expansion was limited by staff capacity

AI to the Rescue, Fast
In just 14 days, Sharpen-AI rolled out a WhatsApp-based AI Loan Consultant. The agent:

• Chats with borrowers in natural language, 24/7

• Accepts document uploads directly in WhatsApp

• Books branch appointments straight into team calendars

The Results Were Immediate

• Over 300 qualified meetings booked in the first two weeks

• $8,000 per month saved by reducing overtime and headcount

• Loan pipeline grew 3× as cold leads re-engaged and new ones converted

“People now get answers instantly and book visits at their own pace. Our lobbies are packed again and our agents finally focus on getting loans approved,” said the operations lead.

Why It Worked

• Instant replies revived stalled applications

• 24/7 availability matched customer schedules

• Booking integration made in-branch visits smoother

What’s Next
The lender plans to add pre-approval via chat, automated SMS payment reminders, and expand into nearby countries. With AI running the front lines, growth is back on track.